Maintenance Center
Real-time alerts + fault tickets + service reminders + technician management
The JGY maintenance center serves construction-machinery equipment health and after-sales service, providing end-to-end capabilities from real-time alerts to resolution. It covers real-time alerts, fault handling (auto-generating tickets), service reminders, customer feedback, and technician management, paired with operations-management ticket flow (pending → assigned → resolved → on hold) — helping enterprises respond quickly to exceptions, standardize after-sales processes, and enable proactive maintenance via per-model maintenance rules.
Core Features
Real-Time Alerts
Aggregate live alert events to detect abnormal conditions, safety risks, and fault codes immediately for fast response.
Fault Tickets
Faults auto-generate tickets flowing through pending → assigned → resolved → on hold, with full traceability.
Service Reminders
Triggered automatically by per-model maintenance rules — shifting from reactive repair to proactive maintenance.
Customer Feedback
Centralize customer feedback and equipment issues with closed-loop tracking to improve satisfaction.
Technician Management
Manage technician resources, skills, and schedules for efficient dispatch and on-site service records.
Ticket Flow & Audit
The operations module supports full ticket lifecycle flow and audit logging for service quality and accountability.
Use Cases
- After-sales service and on-site fault resolution for rental fleets
- Real-time alert response and maintenance plan execution for owned equipment
- Unified management of technicians, tickets, and feedback for service providers
- Equipment health management as groups shift from reactive to proactive maintenance
Usage Guide
Configure equipment models and maintenance rules in device management first so reminders take effect; combine real-time alerts and fault tickets for an "alert → ticket → dispatch → resolve → feedback" flow. Technicians receive tickets and fill in records on the mobile app.
FAQ
How are fault tickets generated?
Fault handling is triggered by real-time alerts or manual reports, auto-generating a ticket that flows pending → assigned → resolved → on hold.
What are service reminders based on?
Reminders are triggered automatically by per-model maintenance rules (hours/cycle etc.), configurable in device management.
How do technicians receive tickets?
Technicians receive dispatched tickets via the mobile app, view equipment and fault details, and fill in records after on-site resolution.
How is customer feedback managed?
Feedback is centralized in the maintenance center, linked to equipment and tickets, with closed-loop tracking of resolution and satisfaction.